This policy applies to Clocked and Loaded, a product of Praetor Media LLC.

We define our "Online Services" as the main domain (clockedandloaded.com) and any other domains that redirect to the main domain as well as the software hosted on that domain.

This document is a sister-document to our Terms of Service documents Please make sure you read both carefully before accessing or using Clocked and Loaded.

Our Commitment to Privacy

In this Privacy Policy, we sometimes refer to "you". "You" may be a visitor to one of our websites, a user of one or more of our Online Services, or a subscriber to our hosted software. We’ll do our best to clarify who we are referring to at various points in the policy.

We have made a commitment to be good citizens. We consider protecting and respecting your personal information as an essential part of that responsibility. This Privacy Policy describes the what, hows, and whys of collecting your information. This Privacy Policy also describes your choices regarding how your data is used, and how you can access, update, or delete this information. We only collect the minimum amount of personal information necessary to fulfill the purpose of your interaction with us; we keep it only for as long as we have valid reasons to keep it; we never sell or rent it to third parties; and we only use it as this Privacy Policy describes.

Our business model is a very traditional one: we provide products and services, and customers pay us for them. In other words, you are the customer, NOT the product.

Data We Collect and How We Use It

Below is a complete description of the data we collect, and what we do with the data. If it's not listed here or in our Terms of Service, we don't do it.

We call data that identifies — or that could reasonably be used to identify — you as an individual as "Personal Data."

This data includes:

Contact details, such as your name and email address.
Financial data such as a credit/debit card number.
Other personal data, such as your IP address.

Transaction and Billing Information

When purchasing a subscription to our software we collect data from you in order to complete the transaction and provide you access to our Online Service. To make it as secure as possible, your credit card information (including number, expiration date and CVC security code) is sent securely to our payment processor directly from your browser. The processor validates it and sends us a validation code we can use to finish the purchase.

The processor stores your credit card information as well as your billing contact information in order to process your automatic renewals, or to allow you to upgrade or downgrade your subscription without re-entering a credit card number. We never have access to, nor store your full credit card information. We require you to enter your billing information. This data, as well as the last four digits of your credit card which is available to us from the payment processor, though we do not store it.

As part of purchasing a subscription from us, you are requested to enter a company name. Sometimes an individual's name is entered. This name is kept in our database to maintain accurate purchase records. When you sign up, we will save your email address in our database along with the trial information, which may be in a company or individual's name, depending on the case. We keep this data to track the subscription status.

Subscription Service records include a billing contact. This email addresses and related billing contact information can be updated at any time and the history of changes are logged by our payment processor. We only send emails to the email addresses we collect in our database to communicate account activity such as purchase confirmation and subscription status (renewal, cancellation, etc.). We automatically email the public invoice link following the purchase to the email address you have provided.

The data we collect in our database, including Personal Data is not shared with third parties, except for the purposes of determining the validity of a payment. In this case we may share the name and email address associated with the purchase with the credit card holder, your company's accounting department, or with our payment processor when responding to a chargeback.

Personal Data for Online Services

Cookies

For the Online Services where you have to log in, we may use cookies to identify whether you have logged in. Therefore, your browser must be enabled to accept cookies from our Online Service's domain in order for you to use it. The payment processor code we use also sets a cookie in your browser, to remember your info for future purchases. You can delete or block that cookie if you wish; our website will continue to work.

Passwords

When we store passwords, we never store them in the clear. No-one can see them. We save them in our database using best-practice cryptographic hashing. If you forget your password, we send you a secure link via email that lets you reset it.

It is your sole responsibility to keep your email address, password and other sensitive information confidential. If you become aware of any unauthorized use of your account or any other breach of security, you must notify us immediately.

User Account Information

For our Online Services that have the concept of a "User Account", we store your name, email address, and if you upload it, a photo to use as your avatar. We use this information to identify you as a user of the Online Service.

Communication with Us

If you send us an email, or use one of the online forms on our website, we collect your name and email address and any additional information and documents you send us in your correspondence. We keep that data in the form of a communication request email indefinitely.

We also use this information along with your account information to proactively contact you if we see from our logs that you're having an issue with our Services, or if we resolved an issue you reported, or simply to ask if there is anything else we can do to better serve you. If you had expressed interest in them, we also email you to notify you of beta programs or user research interviews.

Visiting Our Online Services

We use Google Analytics to help us in our marketing and product design efforts, but we only track aggregate data. The Google Analytics code we use saves two cookies on your computer: _ga and _gid. You can delete or block those any time you wish, our website will continue to work.

We collect the IP addresses of everyone who visits our site or uses our Services. This information is used for debugging and DDOS prevention, and kept in our logs for 2 weeks.

Third-Party Vendors

We utilize several best-in-class third party services to provide you better service. Here is a list of those providers and links to their privacy policies:

Google Analytics - Google Privacy Policy
MailGun - MailGun Privacy Policy
Stripe - Stripe Privacy Policy
Twilio - Twilio Privacy Policy

How to Access or Control Your Data

If you have any questions or concerns about how your Personal Data is processed, or if you want a copy of your data, or want to rectify it or delete it (to the extent that's possible by law), don't hesitate to email us via the support link in your admin section.

Clocked and Loaded gives you a way to access your personal information and correct it, via user and account settings.

Once you cancel your account your data is marked for deletion. Unless specified otherwise, we keep it in our backups for 30 days, then destroy it with no way to recover it.

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

We will respond as quickly as possible.

We need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If we become aware of a data breach that affects your personal data, we will notify you.

Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Online Service from those we actually know are under 18, and no part of our Online Service are structured to attract anyone under 18. It is also against our terms of service to use our website if you are under 18 and to upload or in any other way convey information about anyone who is under the age of 18 (or the age of adulthood in each persons jurisdiction).

Changes to this Privacy Policy

We may change this privacy policy from time to time. The latest version will always be via this link.

Contact Praetor Media LLC

Should you have questions or concerns about our Privacy Policy, our practices, or any of our legal documents please use the contact form in your admin section.